Refund policy

Returns & Exchanges

We don't accept returns on skincare products. Once a product leaves our hands, we have no way to verify it hasn't been opened or altered — and we won't resell something that may have been tampered with. That's not a policy we'd want on the receiving end either.

Something went wrong?

If your order arrives damaged or we sent the wrong item, contact us within 7 days of delivery and we'll make it right — replacement or refund, your choice. We'll cover the shipping charges.

Not sure if a product is right for you?

Every product page lists the full ingredient list. If you have specific sensitivities or questions, reach out before you order — we're happy to help you figure out if something is a good fit.

Email: hello@bumblebalm.ca

Handmade in Ottawa, Ontario.